Under contract to IMA Management & Technology, I worked with the eSolutions team on redesigning the web presence of the eSolutions division. This included performing dozens of stakeholder interviews, conducting a comprehensive content audit, prototyping alternative layouts, user testing these prototypes, communicating status to the team, visual design of the pages, and overseeing the content for new pages. Part of the communications strategy included creating a whiteboard animation to distil the diverse range of services into a compelling video for visitors to the home page.
One of the outcomes of the initial research was that a redesign of the helpdesk submission process was in order. I worked with the team to streamline the process of submitting a ticket to be more usable, and liaised with technology vendors to champion this important piece of work.
Here’s some feedback that I received a couple of days after the website launched:
Just a quick note to say A BIG THANK YOU for all your help and support to deliver the One Door project. We did it!!! Phew! We’ve had a lot of very complimentary comments from people throughout the University, including from the VC J. Day one of release (Friday) and over 40 tickets were raised through the new workflow!
Your contribution to achieve this excellent result is very much appreciated!
On a personal note – you’ve been the best to work with! I’d be delighted to do it again 🙂
—Deakin eSolutions Project Manager